Nowadays, it’s as if we are allowing “Bots” to determine who we employ, what we buy, how we access information and how our companies are constructed. Admittedly, I am old school when it comes to working with humans. I certainly do not want a Bot as part of the equation. On some level, I understand how it might help larger companies, but I personally believe it impersonalizes things. I’ve seen highly qualified candidates bumped into seemingly never spin cycles that do nothing more than lead to frustration and inevitable disinterest. Remember, the interview process is bidirectional. If these companies think they are saving money by dehumanizing the process with Bots, they are missing out on potentially great candidates who seek employment elsewhere.
People don’t like to feel like a transaction or commodity. They like to feel unique, different, and important. A one size fits all mentality does nothing to propagate the feeling of inclusion, uniqueness, or choice. It’s as if everything and everyone is “Blandy Mcbland,” as in “the same”. This sort of one size fits all model may work for countries and companies that treat their people like robots, but it does not work in a world of independently minded people. My prediction is that companies who choose to use Bots and automation over more personalized options are inevitably going to pay the price in disillusioned employees and customers.
At GlobalStar Consulting, we have not forgotten the critical importance of personalization. The great mystical poet Rumi once said, “What you seek is seeking you.” It was his way of saying you have a greater purpose. One of our great purposes at GlobalStar is to always remember what is most important—our people. While we may be in the high-tech business and are experts at implementing Infor ERP solutions, we make sure we never lose our personal touch. Our view is that everyone is uniquely different, and those differences are what make us great!